Terms and Conditions
Set out below are the terms on which 360 wellbeing centre provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
1. Deposit and Cancellation Policy
Booking a consultation:-We take a fully refundable deposit of £25 for all our consultations including those that are free of charge. Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. Failure to give the full notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another client. Your deposit can be used against treatment or product within one month of the missed appointment date.
Booking Single treatments or chargeable consultations
We take a fully refundable deposit of £25 for all our consultations or when booking in single treatments, this is refunded should you need to cancel providing 48 hours notice is given, or when you attend the deposit will be deducted from your consultation or treatment cost. Failure to give the full notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another patient
2. Appointments and cancellations
All nurses and therapists are trained and approved in accordance with the company’s treatment protocols and therefore 360 wellbeing centre does not guarantee continued treatment with a named nurse or therapist.
If you are unable to attend your appointment, please contact us immediately on 01246 938 948. We will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment and deposit being redeemed.
Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. 360 wellbeing centre will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
3. Credit card details, deposits and payments
To secure an appointment a deposit is required.
For an appointment with a nurse or therapist: a deposit of £25 will be charged at the time of booking, in order to secure the appointment.
Should deposits remain unclaimed by the client following twelve months of inactivity 360 wellbeing centre reserves the right to withhold the deposit.
Prices may vary by clinic. Please refer to the price list on the website for your chosen clinic or contact your clinic for their price list.
4. Courses of treatments
All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
5. Treatment suitability
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
360 wellbeing centre will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide our clinic with all relevant medical details prior to each treatment. 360 wellbeing centre will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by regarding the care of a treated area.
7. Your right to complain
360 wellbeing centre endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, our clinic will be pleased to help and support you through the process.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager and Director.
If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. 360 wellbeing centre aims to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.
Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. The complaint will be further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.